Refund & Cancellation Policy
Last updated: June 2026 · We believe in fair, transparent dealings
We Stand Behind Our Work
If you're not satisfied with the work we've delivered, please talk to us first. We'll do everything we can to make it right — including additional revisions, adjustments, or a partial refund where appropriate. Our goal is always your satisfaction.
1. Our Commitment
BuildNet is committed to delivering high-quality work that meets and exceeds your expectations. We operate transparently and believe in fair, honest dealings. This policy outlines the conditions under which refunds or cancellations may apply. If you're ever dissatisfied with our work, please contact us first — we will do everything in our power to resolve the issue before considering a refund.
2. Project Deposits
All project engagements require a 50% non-refundable deposit before work begins. This deposit covers: • Discovery meetings and project planning • Initial research and competitive analysis • Early design concepts or technical architecture work • Time and resource allocation from our team The deposit is non-refundable once the project kick-off meeting has taken place or work has commenced — regardless of whether the project is completed.
3. Mid-Project Cancellation (Client-Initiated)
If a client wishes to cancel a project after work has started, the following applies: • Written notice of cancellation must be provided with a minimum of 14 days' notice. • All work completed up to the cancellation date will be billed at the agreed project rate or a prorated portion of the total project fee. • Any unpaid balance for work completed is due within 14 days of cancellation. • BuildNet will deliver all completed work product upon receipt of payment for work performed. • The initial deposit will be applied against any outstanding balance.
4. Refunds for Incomplete or Undelivered Work
If BuildNet fails to deliver agreed milestones or project deliverables without reasonable cause: • A prorated refund will be issued for the undelivered portion of the work. • Refunds will be calculated based on the percentage of work not completed relative to the total project scope. • BuildNet will notify the client promptly of any inability to deliver and work to agree on a fair resolution. This provision does not apply when delays or non-delivery are caused by the client (e.g., failure to provide content, feedback, or approvals in a timely manner).
5. IT Support & Retainer Plan Cancellations
For monthly IT support and retainer services: • Clients may cancel their subscription at any time with 30 days' written notice. • No refunds are issued for the current billing period — service continues until the end of the paid period. • After cancellation, you will not be charged for subsequent months. • Any outstanding support tickets will be completed within the current billing period.
6. Training & Tutoring Refunds
For individual and group tutoring sessions: • Full refund: Cancellation made 7 or more days before the scheduled session. • 50% refund: Cancellation made 3–6 days before the scheduled session. • No refund: Cancellation made within 48 hours of the scheduled session, or no-show without prior notice. • Rescheduling: Sessions can be rescheduled at no charge with at least 24 hours' notice. • Block bookings (e.g., 10-session packages): Unused sessions are refundable on a per-session basis with 14 days' written notice to cancel the package.
7. Digital Design & Delivered Files
For graphics design, UI/UX design, and other digital deliverables: • Once final files have been delivered and the client has approved and downloaded the files, refunds are not available. • If the client is dissatisfied before final approval, BuildNet will provide additional revisions per the agreed revision policy. • Prototypes, wireframes, and design files that have been presented and approved at interim stages are considered delivered and are non-refundable.
8. DUNS & Dun & Bradstreet Services
For DUNS registration and D&B profile management services: • Service fees are non-refundable once BuildNet has commenced work on your registration or profile. • If a registration is rejected by D&B due to incorrect information provided by the client, re-submission fees may apply. • If BuildNet is unable to complete the registration due to factors outside of our control (e.g., D&B system issues), a full refund will be issued.
9. How to Request a Refund
To request a refund or initiate a cancellation, please contact us in writing: Email: billing@buildnet.tech Subject: Refund Request — [Your Name / Project Name] Please include: • Your full name and company name • Project or invoice number • The reason for your refund request • The amount you believe you are entitled to We will acknowledge your request within 2 business days and provide a final response within 10 business days. Approved refunds are processed within 14 business days via the original payment method.
10. Dispute Resolution
We aim to resolve all disputes amicably and in good faith. If a resolution cannot be reached through direct communication, disputes will be submitted to binding mediation through a mutually agreed mediator before any litigation commences. BuildNet's maximum liability in any dispute is limited to the total amount paid for the specific service in question, as outlined in our Terms of Service.